2018 Dodge Durango SRT first Driveway: Whenever the tow Car IS the Trail Auto

2018 Dodge Durango SRT first Driveway: Whenever the tow Car IS the Trail Auto

July 21, 2017
Not Done Yet: Volkswagen Owes California Another $154 Million for Diesel Deception
Not Done Yet: Volkswagen Owes California Another $154 Million for Diesel Deception
July 21, 2017

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()(****))Ed(*****)) Writes:

()Sajeev,

()I purchased a 2012 Volvo S60 initially, however there was a continuing issue that the dealer couldn’t fix. Surprisingly, it provided to replace the automobile using a 2013 version later roughly 10 weeks of attempting to correct the problem (at no charge to mepersonally). Kudos to the automobile I feel as they did me a sound.

Fast forward to now along with my 2013 S60 contains 60,000 to the odometer. Throughout the previous oil change cycle, then I received a more “low oil” warning pop around to the very first time round 55,000 kilometers. I pulled over and the car was almost dry. I called the dealership and put in a few quarts. As it was close to the oil change time, they asked that I bring it in for oil change and a appearance. I did so, and now, just 3,500 miles after that dealership visit, I noticed my oil level has gone from the top of the “normal” range on the dipstick to the bottom. At this rate, my oil level will go back to bone dry again in the subsequent 1,000-2,000 miles.

On the Volvo forums there are a number 2012 models with oil burning difficulties and it appears like the dealers are all around the area when dealing with this problem, particularly with cars which are out of warranty (in regard to goodwill assistance). Do I push my luck and determine exactly what the dealership will do in order to help here or simply trade it in for a different car and stay silent about the problem, thinking about their goodwillpersonally?

From what I read, it looks like the very first step is a ring replacement ($3k) and if that doesn’t do the job, an engine replacement ($$$). Any thoughts?

Sajeev answers:

Too much time has passed to find another brand-new car for nothing, but I’m optimistic you will find a sweet deal to remain a Volvo loyalist. Since you’re a fantastic customer (to both the Volvo brand and that dealer), and those folks regularly get goodwill repairs.

Let’s describe a typical “good” client: they purchase automobiles in Volvo-franchised sales and return for service, are not impolite for employeesand wait patiently to get a settlement because it moves up the chain of control, etc.. “Bad” clients buy a used from a non-Volvo dealer, only come in for recalls/groupons and are rude to dealership/Volvo company staff.

Sure, it’s rarely that cut and dried…but loyalty has its benefits.

So talk to the Service Manager about how much “goodwill” they can do for you once more. Ask to speak to the General Manager/Dealer Principal and find out how they can deal with this with Volvo and internally USA.   And, like I said in my reply to your email, do it sooner rather than later.    

Bonus! A Piston Slap Nugget of Wisdom:

Remember, Ed’s technical problem is irrelevant.  Many (most?) People today buy a car as a unit; the proprietorn’t markets as hackable/repairable them.   Therefore that the oil consumption remedy isn’t something most folks wanna tackle after a mere 60k on the clock.   This is purely a customer service concern, and we can get the ideal approach to get exactly what you deserve.

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and request a speedy resolution if you’re in a hurry…but be realistic, and use your make/model particular forums instead of TTAC for more timely advice.

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